We generally issue vouchers based on hours of service which we calculate according to price levels which service providers may set in the region of plus or minus 20% our prices guidelines. This being due to regional variations.

If for example a buyer purchases a voucher for £150 and the hourly rate of labour in a particular region is £20/hr, then after deduction of our costs the bearer would be entitled to 6.75 hours of time. However, voucher bearers may wish to apply an element of the value to materials as well. Most notably but not exclusively this could apply to Catering where values can include materials (eg. food).

For example preparing a meal based on £90 worth of labour and £45 materials would be acceptable. This could equally apply to other services such as handymen or cleaners. For example a voucher holder might wish to choose 3 or 4 hours labour with the balance going to the cost of any materials.

The terms of use are stated very clearly on the vouchers in order to avoid any confusion. Whatever the case, the service provider is bound by our conditions to openly discuss and pre-agree the allocation of labour and materials prices in a fair and honourable manner.